What to include
A clear description helps us resolve issues faster.
- Order number (if available)
- Product handle
- Expected vs actual behavior
- Photos/video if relevant
Contact FAQ
Questions
Can you help reduce false triggers?
Yes. Share placement photos and the environment context.
What if my device is dead on arrival?
Contact support immediately. We’ll guide a quick test and arrange a replacement if confirmed.
Can you help with setup?
Yes. Tell us what step you’re stuck on.
Do you provide investigation advice?
We provide practical setup and documentation guidance. No guarantees.
Where do I find policies?
See Shipping, Returns, and Warranty pages.