Returns policy
Returns and defect handling are listing-dependent. Contact support for issues.
Start here
Support will confirm the issue and provide next steps.
- Provide order number
- Describe the issue
- Share photos/video if helpful
Returns FAQ
Questions
What is the return window?
Return eligibility depends on item condition and the return terms stated on the product listing. Contact support to request return authorization.
Do you charge restocking fees?
Any fees, if applicable, are communicated during return authorization.
Who pays return shipping?
Return shipping responsibility is communicated during return authorization.
What if my item is defective?
Contact support. We’ll guide diagnostics and then repair/replace per listing terms.
What if I changed my mind?
Contact support. Eligibility depends on item condition and the return terms stated on the product listing.
Can I return a used item?
Eligibility depends on item condition. Contact support to request return authorization.
How do I start a return?
Contact support with your order number.
Do custom builds have special return terms?
Custom builds may have different eligibility. See the product listing and contact support to request return authorization.